MakerMondo

Options for receiving your order

Shipping via USPS, FedEx, or GlobalTranz (used when the order is shipped on a pallet) from our Houston, TX warehouse.

• Order value > $99 USD (excl. taxes): Free shipping
• Order value < $99 USD (excl. taxes) & Total weight > 31 lbs: $59 USD shipping cost
• Order value < $99 USD (excl. taxes) & Total weight > 3 lbs: $12 USD shipping cost
• Order value < $99 USD (excl. taxes) & Total weight < 3 lbs: $5 USD shipping cost

The shipment will be sent out in 1–2 business days. This only applies when the entire order is in stock.

Delivery time is 5–10 business days.

Given the special nature of shipping outside the continental United States, all shipments that fall under this category will need to be arranged individually. Please feel free to contact [email protected] for further details or inquiries.

Cancellation and Return Policy

At MakerMondo US, we strive to ensure your satisfaction with our products and services. If you encounter any issues, please contact our Tech Support team at [email protected] before initiating a return. Many technical concerns can be resolved with their assistance.

Cancellation Procedure

Canceling an order is free of charge, as long as it has not yet been shipped.

If you wish to cancel an order after it has shipped, you must refuse the package upon delivery. Once MakerMondo US receives the returned shipment, we will refund the purchase price minus any shipping costs incurred.

Return Policy

We recognize that a product may not always meet your expectations. Therefore, MakerMondo offers a 3-day return policy on all products. To initiate a return, contact our customer support team at [email protected] within 3 days of receiving your order. Our team will review your request and provide instructions for the return process.

For products returned within 7 days but outside the initial 3-day period, and found non-defective upon inspection, a 30% restocking fee may apply. Shipping costs for returns are the customer's responsibility and are non-refundable. Returns cannot be accepted after 7 days from the delivery date.

All MakerMondo product returns must be pre-approved by our customer support team. Items must be in their original unused condition, including all accessories, manuals, and packaging. We reserve the right to reject returns that do not meet these criteria.

In the case of obvious shipping damage upon delivery, contact us immediately at [email protected], including photos of the damaged items and packaging.

Return Policy for Manufacturer Defects

If a product exhibits severe manufacturing faults, it can be returned to MakerMondo US with prior approval within thirty (30) days for a refund of the original purchase price, subject to inspection. This policy does not apply if the item shows signs of misuse, abuse, or lack of proper maintenance.

To return a product, email our Customer Service Department for approval. Unapproved returns will not be refunded due to freight costs. Items must be in their original condition, with all accessories, manuals, and packaging, along with the receipt or proof of purchase.

MakerMondo is not liable for additional expenses, such as moving costs, associated with product shipment or return.

Return Steps

1. Send an email to [email protected] containing:
   • Order number (starts with MONDO-ORD...)
   • Specific items you wish to return
   • Confirmation of whether original packaging and accessories are available
   • Reason for the return (optional)
2. Our support team will provide instructions to complete the return process.
3. Once returned items are received, our support team will inspect them to verify all original packaging/accessories are included and the product is unused.
4. Our team will notify you via email regarding the status of your refund.
5. Approved refunds will be processed back to your original payment method within a maximum of 14 days.

MakerMondo reserves the right to modify or update our return policy without prior notice. Please review this page periodically for changes and updates.